Reduces customer churn
Increase customer retention and maximize revenue for your business
Why am I losing customers in my business?
It's normal to ask yourself this question, particularly if you're wondering why your business's revenue isn't meeting your expectations. Most likely, this search will show you that your customers' churn rate is out of control. At that point, you should consider... Are you communicating with your customers in the same manner without gaining insight into their perceptions of your company and without analyzing each step of their journey?
It's time to overcome this challenge with emBlue
With emBlue every interaction adds up to build customer loyalty!
It's worth five times less to keep a devoted customer than to get a new one, did you know that? Develop a thorough understanding of your clients in order to establish enduring bonds with them. Make your consumers become brand advocates with emBlue.
The secret to retaining customers is omnichannel
Incorporating many communication channels will increase your chances of cultivating and strengthening client loyalty via their favored medium. At any point during the day and in any level of the funnel, you can increase customer loyalty with emBlue.
→ The most economical medium is email, which also lets you customize messages according on recipient preferences and prior purchasing patterns.
→ With WhatsApp, you can offer support, resolve issues, and respond to inquiries. Also, use link banners on your website that direct visitors to a Whatsapp number so you can follow up with and reward your clients.
→ Transmit customized SMS reminders to ensure prompt and straightforward communication. Among the channels with the greatest opening rates is this one.
CRM to strengthen relationships
By implementing a Customer Relationship Management System (CRM), you will have a detailed knowledge of each customer to facilitate the personalization of interactions and increase customer satisfaction.
→ Analyze and segment your customers according to their interests and interactions to connect with them and send them relevant information.
→ Predict their behavior and anticipate their needs. Show them that you know them.
Automation, assured efficiency
In addition to freeing up time for your team, automating your campaigns will allow you to streamline processes, personalize interactions and improve the efficiency of your customer relationship management.
→ Program satisfaction surveys to improve their experience.
→ Automate flows to identify inactive customers and regain their interest.
→ Analyze data in real time to adjust loyalty strategies effectively.
Measure the experience and improve
Streamline the process of knowing your customers' experience at each stage and make the right decisions to improve each one.
→ Ask them about their experience at each stage with NPS (Net Promoter Score) surveys through your customers' preferred channel (Email, SMS, Whatsapp, or banner on your site).
→ Measure their level of happiness in real time.
→ Automate sending messages based on their responses.
→ Create specific campaigns for them to refer you.
→ The most economical medium is email, which also lets you customize messages according on recipient preferences and prior purchasing patterns.
→ With WhatsApp, you can offer support, resolve issues, and respond to inquiries. Also, use link banners on your website that direct visitors to a Whatsapp number so you can follow up with and reward your clients.
→ Transmit customized SMS reminders to ensure prompt and straightforward communication. Among the channels with the greatest opening rates is this one.
Less churn and more happy customers with emBlue's NPS Net Promoter Score solution
"Increasing customer retention by 5% can increase profits by 25% to 95%"
Bain and Company
You may monitor your clients' satisfaction with your offerings and strengthen your engagement with them by using our Happiness Module and NPS Net Promoter Score solution. By asking respondents to rate their likelihood of recommending you to a friend on a scale of 1 to 10, you may discover consumers who are either passive, promoters, or detractors, spot possibilities, and enhance your brand strategy. All of this can be done using automated surveys for various channels.
Success Story:
"We segmented their total base of inactive contacts and filtered out those who were not customers in order to build a mailing schedule that would allow us to recover them"
Valeria Duarte, Key Account Manager at emBlue
Thanks to emBlue, PasaLaPágina reactivated 21.57% of its inactive users in less than 3 months.
Is it possible to win back lost customers?
With emBlue it is, our customers prove it:
Success Story:
"We segmented their total base of inactive contacts and filtered out those who were not customers in order to build a mailing schedule that would allow us to recover them"
Valeria Duarte, Key Account Manager at emBlue
Success Story:
Thanks to emBlue, PasaLaPágina reactivated 21.57% of its inactive users in less than 3 months.
Success Story:
"We needed a platform that would allow us to leverage our ecommerce. EmBlue provided us with new tools to capture leads and recover sales that had not materialized"
Cyril Allgeier, Co-Founder, CodingIT
Success Story:
"We needed a platform that would allow us to leverage our ecommerce. EmBlue provided us with new tools to capture leads and recover sales that had not materialized"
Cyril Allgeier, Co-Founder, CodingIT
Thanks to emBlue, D8 Austin increased by 24% the recovery of customers with abandoned carts and by 7% the total sales in their
Why is knowing the customer experience important to reduce churn?
Impact on the purchase decision
60% of users consult NPS scores before buying.*
By knowing your customers' experience you can share it with prospects, influencing their purchase decision.
Business growth
Companies with a higher NPS grow 2.5 times faster than their competitors.*
When your customers rate you well they can recommend you and become your brand ambassadors.
Ongoing development
77% of businesses that use NPS have an organizational change.*
By wanting to improve the experience of customers who gave a low rating, you will optimize several internal processe.
(*) Source: Qualtrics
Want to solve a
different problem?
You may be interested in other use cases:
Products
CRM B2C
Email Marketing and Pixel tracking
Marketing Automation
Remarketing
Happiness Module and NPS
Banners Pop Ups
Integration throught platforms
Sms and Push Notifications
Drag and Drop
Business Intelligence
Company
Why emBlue
Culture
Contract
Terms and conditions
Resources
Blog
Success stories
Help
- Sell more with up selling and cross selling
- What is remarketing?
- What is emailing?
- What is the Customer Journey?
- What is SMS Marketing?
Contact us
USA - Denver
+1(720)2820930
México - CDMX
+559 302 5404
Brasil - São Pablo
+55(11)30427701
Argentina - Buenos Aires
+54(11)39894050
Colombia - Bogotá
+57(601)5800243
Chile - Santiago
+56(2)25822284
Perú - Lima
+51(1)6419594
Customer support
Mail: [email protected]
WhatsApp: +5491168743970
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